Effective Date: 17th December, 2025
At NFC Foodmart, customer satisfaction is important to us. This Refund and Returns Policy explains when refunds or replacements may be issued.
Eligibility for Returns
Due to the nature of food products, we do not accept returns on food items once they have been delivered, except in the following cases:
You received the wrong item
The item was damaged, spoiled, or expired at the time of delivery
Your order was incomplete or missing items
Non-food items (if applicable) may be eligible for return if they are unused, unopened, and in their original packaging.
Reporting an Issue
If there is an issue with your order, please contact us within 24 hours of delivery with:
Your order number
A description of the issue
Clear photos of the item(s), where applicable
Claims submitted after 24 hours may not be eligible for review.
Refunds & Replacements
Once your claim is reviewed and approved, we may offer:
A replacement item
Store credit
A refund to your original payment method
Approved refunds will be processed within 5–10 business days, depending on your payment provider.
Non-Refundable Situations
Refunds will not be issued for:
Change of mind
Incorrect address provided by the customer
Failed delivery due to customer unavailability
Normal variations in packaging or labeling
Order Cancellations
Orders may be canceled before they are processed or dispatched. Once an order has been shipped, it cannot be canceled.
Delivery Issues
NFC Foodmart is not responsible for delays caused by third-party delivery services, weather conditions, or unforeseen circumstances, but we will work with you to resolve any genuine issues.